Token generation with real priorities
Number ranges per service, priority lanes for elderly and VIP visitors, and reserved tokens for booked appointments — all visible at a glance.
Queue management · QMS
One QMS for hospitals, banks, restaurants — and everywhere people queue.
Aiway Products is a full queue management system: smart tokens, live meteor-line displays, counters and sub-counters, priorities, and honest analytics. Same platform whether you run an OPD desk, a teller row, or a busy dining room.
Industries
QMS built for every service environment
You do not need a different product per sector. Configure services, counters, and displays once — the queue engine stays the same from a rural clinic to a metro bank branch to a high-volume restaurant.
Hospitals & clinics
OPD tokens, IPD admission and discharge counters, pharmacy and billing queues. Doctor-wise routing, priority lanes, and corridor displays.
Banks & financial services
Teller queues, relationship-manager appointments, loan desks, and cash counters. VIP and senior-citizen lanes without a separate system.
Restaurants & food service
Table waitlists, order-ready pickup counters, and kitchen-display coordination. Guests see their place in line on a screen or SMS.
Retail & telecom
Returns desks, billing counters, post-paid support, and partner stores. Cut visible queue length without adding staff.
Government & public service
Citizen service counters, document verification, and multi-window halls. Fair token order with audit-friendly reports.
Airports, salons & more
Anywhere people arrive, take a number, and wait to be served. The same QMS engine — configured per location, not re-built.
What the QMS gives you
Counters and sub-counters
Run a bank teller counter with two cash sub-counters, three OPD consult rooms behind one desk, or separate kitchen and pickup lanes in a restaurant.
Operator panel that survives a Monday
Call next, recall, transfer, skip, complete. Keyboard shortcuts for high-volume counters. Errors are reversible with one click.
Public displays in any layout
A browser tab on any TV becomes a queue display. One screen in a clinic lobby or twelve screens across a bank branch — each with its own queue.
Recall, skip and complete-previous logic
When someone misses their call, the operator recalls in 60 seconds, skips and moves on, or marks complete — without shouting names across the hall.
Branch and counter analytics
Average wait, busiest hour, longest serve, abandonment rate. Use it to plan staffing across hospitals, branches, and outlets.
Three things visitors notice on day one
Readable from across the lobby
Token displays are designed for a 20-metre line of sight. The current token reads at a glance — in a hospital corridor or a bank hall.
No shouting names
A clear chime when a new token is called. Optional voice announcement. Skipped tokens get a second chance without staff losing their voice.
A waiting list, not a guess
Visitors see how many people are ahead and which counter they will likely reach — whether they are waiting for a doctor, a teller, or a table.
Why teams pick Aiway Products
Why teams pick this over a basic token machine
A basic token dispenser still works, but it does not know about branches, sub-counters, priorities, appointments, or industry-specific routing. Aiway Products QMS does — for every sector you operate in.
Bookings and queues live in the same system
When someone books a slot online, the token is generated for the right counter automatically. No copy-paste between calendars and a separate display.
Built around how a counter actually works
Call, recall, transfer, skip, complete. Sub-counters for specialist services. Priority tokens for elderly and differently-abled visitors. The buttons are where operators expect them.
Honest analytics, not vanity dashboards
Wait time, serve time, peak hour, busiest counter, and where people abandoned. Numbers you can take into a Monday meeting and act on.
Comfortable for the visitor, even on first try
Big, readable displays. Tokens with bilingual labels where needed. SMS and email confirmations that read like a normal message, not a corporate template.
Whether your priority is shortening queues at a single clinic or standardising service across a region, Aiway Products gives you appointments and queues in one place so the visitor sees one journey, not two systems patched together.