Online booking that respects counter capacity
Slots are tied to live counter availability, so you cannot accidentally over-book Tuesday morning.
Queue & appointment products
Move every visitor through the line — without the chaos.
Aiway Products combines online booking and live queue displays in one product stack. Visitors see a clear token. Operators see an ordered line. Managers see the day in numbers.
Why teams switch to Aiway Products →
Now servingA-024Counter 3 · Dermatology
How it works
From the booking page to the counter — one journey.
Picture Aiway Products as a meteor line on a queue display: every step moves the visitor forward in order.
- 01
Visitor books or walks in
A patient books a 10:30 slot from your website; a walk-in scans a QR at the entrance. Both end up holding the same kind of token.
- 02
Token reaches the right counter
Routing rules send dermatology to room 4, loans to counter 2, and priority tokens to a dedicated lane. Operators see the queue in order.
- 03
Display updates, person walks up
Big screens call the next token. SMS pings the visitor if you turn that on. Skipped tokens are recalled with one button — no shouting names.
- 04
Managers see what really happened
End of day: how many were served, peak hour, average wait, busiest counter, how many bookings turned into actual visits. Exportable.
Built for counters
Practical features, not slide-deck bullet points.
Every capability below exists because someone at a counter or a manager's desk asked for it.
Counters, sub-counters, and priorities
Set up a teller counter with two cash sub-counters; route VIP and elderly tokens to a separate lane.
Public displays in any layout
Use a single TV in the lobby or twelve screens across floors. Each plays its own configured queue.
Reserved, walk-in, and priority tokens
Number ranges and colours so visitors quickly see whose turn it is and where to go.
Operator panel that fits a serving day
Call, recall, skip, complete, transfer. Keyboard shortcuts for high-volume counters.
Multi-branch from day one
Add the second branch by creating a new branch row. Counters and services are scoped per branch automatically.
Why teams pick Aiway Products
One platform for the people who actually run the counters
Most service desks run on two disconnected tools: a booking page somewhere on the website, and a paper or basic token machine in the lobby. Aiway Products joins them, so a booking becomes a real token, a recall is one button, and a manager can see the day at a glance.
Bookings and queues live in the same system
When someone books a slot online, the token is generated for the right counter automatically. No copy-paste between calendars and a separate display.
Built around how a counter actually works
Call, recall, transfer, skip, complete. Sub-counters for specialist services. Priority tokens for elderly and differently-abled visitors. The buttons are where operators expect them.
Honest analytics, not vanity dashboards
Wait time, serve time, peak hour, busiest counter, and where people abandoned. Numbers you can take into a Monday meeting and act on.
Comfortable for the visitor, even on first try
Big, readable displays. Tokens with bilingual labels where needed. SMS and email confirmations that read like a normal message, not a corporate template.
Scales from one branch to a country
A pilot in a single clinic uses the same code that a 200-branch bank runs in production. Add branches, services, and operators without re-architecting anything.
Quick to evaluate, slow to regret
A demo is a working environment, not a slide deck. You can replay it, share it, and try the operator screen before procurement starts asking questions.
Whether your priority is shortening queues at a single clinic or standardising service across a region, Aiway Products gives you appointments and queues in one place so the visitor sees one journey, not two systems patched together.
Industries
Who runs Aiway Products
The same product stack serves a rural clinic and a high-volume retail service desk. Below are the rollouts our team supports today.
Hospitals & clinics (OPD + IPD)
Online OPD booking, doctor-wise tokens, IPD admission and discharge counters, pharmacy and billing queues. Priority lanes for senior citizens and emergencies.
Retail, telecom & service desks
Sales, returns, post-paid support, partner counters. Reduce visible queue length without adding staff.
Operating in multiple countries? See the industries page for a sector-by-sector view, or contact us for a rollout plan.
Product modules
Pick the module to start with
Most teams begin with one side and switch the other on later. Both work standalone — together they eliminate duplicate work.
Appointment Management
Online booking, slot logic, reminders, reschedule and cancel — without double-bookings or empty rooms.
See the module →Queue Management (QMS)
Full QMS for hospitals, banks, restaurants, retail, and government counters. Tokens, priorities, live displays, and an operator panel staff actually use.
See the module →Want to see it on your own data?
Tell us about your branches and daily visitor volume. We'll pre-load a working demo environment so you can explore before deciding.
Request a demoFAQ
Frequently asked
Which industries currently use the platform?
Hospitals (OPD and IPD), multi-specialty clinics, and large retail, telecom, and service-desk counters. Anywhere visitors arrive, take a token, and wait to be served.
Do you support hospital OPD queue management and online OPD booking?
Yes. Aiway Products runs OPD appointment booking, doctor-wise slots, walk-in OPD tokens, department routing (cardiology, ortho, paediatrics, gynae, ENT, general), and queue displays at registration and corridors. Walk-ins and booked patients share the same fair queue.
Can it handle IPD admission, discharge, and billing counters?
Yes. The IPD playbook covers admission desk tokens, discharge counter status (in-progress, awaiting bill, ready), IPD pharmacy queues separated from OPD pharmacy, IPD billing and TPA counters with an audit trail, and visitor pass tokens with timing windows.
Can patients or customers book appointments online?
Yes. You publish service types and time slots, visitors pick one from a public booking page, and the token shows up at the counter on the booked time. Walk-ins still work alongside booked slots.
Can I see what is happening at the branch in real time?
Managers see counter status, current token, average serve time, and number of people still waiting. Staff use a simple panel to call, recall, skip, or transfer a token.
Does it support multiple branches and locations?
One installation can run many branches. Each branch keeps its own counters, services, and operators, and the dashboards roll up across the organisation.
How do you deliver demos and onboarding?
Tell us your country, city, and roughly how many visitors you serve. A specialist replies by email, shares a recorded walkthrough, and then schedules a working session.
Will the price work for a small clinic too?
Yes. Pricing is sized by counters and locations, so a single-branch clinic pays much less than a 200-branch bank. We share a quote after the discovery call.
Get started
Start with a short call.
Tell us roughly how many visitors a day, which services, and how many branches. We send a written reply with next steps the same working day.
Open the full contact page →